Updated
Playing Responsibly at Ritmo
Our commitment to you
Gambling should feel like fun, never a burden. We built Ritmo, operated by CHAPCHAP TECHNOLOGIES LTD, to be a place for entertainment — and that only works when players stay in control.
Everyone who registers must be 18 or over. We verify identity before paying out, and we reserve the right to ask for photo ID, proof of address and further checks at any point. Underage access is strictly prohibited, and accounts that breach this rule are closed.
Licensed by Anjouan Gaming (licence ALSI-202409025-FI2), we treat player protection as part of the service, not an afterthought.
Tools that keep you in charge
Want firm boundaries? Set them before play, not after a bad session. Your account includes several controls you can switch on whenever you like.
- Deposit limits — cap what you add daily, weekly or monthly.
- Loss limits — fix a ceiling on how much you can lose over a chosen period.
- Session limits — decide how long a single sitting may last.
- Reality checks — receive a reminder of elapsed time and net result at intervals you choose.
- Cooling-off — pause your account for a short break when you need to step away.
- Self-exclusion — lock yourself out for a longer fixed period, or indefinitely.
Reductions to a limit apply quickly; increases take effect only after a delay, so a heat-of-the-moment decision can't undo your own protection. Contact our team through the contact page if you need help applying any of these.
Warning signs worth noticing
Problem gambling rarely arrives all at once. It builds quietly. Spot it early and the fix is far simpler.
Are you chasing losses, hoping one more spin squares the ledger? Do you gamble with money meant for rent, bills or food? Have you hidden the extent of your play from people close to you, or felt restless and irritable when you try to stop? Borrowing to fund deposits, lying about time spent, neglecting work or relationships — these are signals, not character flaws.
If several of these ring true, treat it seriously and reach out for support.
A quick self-check
Take a minute and answer honestly:
| Question | Yes / No |
|---|---|
| Do you gamble to escape stress or low mood? | |
| Have you tried to cut back and failed? | |
| Do you bet more than you can comfortably afford to lose? | |
| Has gambling caused arguments or strained a relationship? | |
| Do you feel guilt or regret after playing? |
More than one "yes"? That's a cue to use a limit, take a break, or talk to the free services below.
Where to get free, confidential help
You don't have to sort this out alone. In the UK, GamCare offers free, confidential advice and support for anyone affected by gambling — including friends and family.
Call the National Gambling Helpline on 0808 8020 133, open around the clock, or visit gamcare.org.uk for live chat and self-help resources. Their advisers won't judge; they listen and point you to practical next steps.
For how we handle the information you share with us, see our privacy notice.