Ritmo Privacy Policy

Ritmo is operated by CHAPCHAP TECHNOLOGIES LTD, the data controller responsible for the personal information you entrust to us. We hold a gaming licence issued by Anjouan Gaming under number ALSI-202409025-FI2.

This policy explains, in plain terms, what we collect and why. It applies whenever you register an account, make a deposit, request a withdrawal or simply browse our site. Reading it takes a few minutes. Keeping your data safe is a commitment we take seriously, and this page is where we set out exactly how.

We only ask for what we genuinely need to run a licensed, regulated service. Some information you give us directly; some is generated as you play.

• Identity and contact details — your name, date of birth, address, email and telephone number, collected at registration to confirm you are 18 or over.
• Verification documents — photo ID, proof of address and, where required, a selfie or a verification call. These support anti-money-laundering checks and are requested before withdrawals are granted.
• Financial information — bank wire details and your transaction history, needed to process deposits and payouts.
• Gameplay and account activity — bets placed, sessions, balances and preferences.
• Technical data — IP address, device type and browser information, gathered for security and fraud prevention.

Why does this matter? Because the law obliges us to know our customers, and good service depends on accurate records.

Every piece of processing rests on a clear legal basis. We rely on the performance of our contract with you to operate your account and settle transactions. We rely on legal obligation to meet licensing, anti-money-laundering and age-verification duties.

Where we promote offers or analyse site usage, our basis is legitimate interest — balanced against your privacy — or your consent, which you may withdraw at any time. Marketing is never forced on you.

We do not sell your data. We do share it, selectively, with trusted parties who help us deliver the service:

• Payment and banking partners who process bank wire deposits and withdrawals.
• Identity and KYC verification providers who confirm your documents and run compliance checks.
• Game studios such as Pragmatic Play, NetEnt, Play'n GO and others whose titles run on our platform.
• Analytics and security providers who help us keep the site stable and protect against fraud.
• Regulators and authorities where disclosure is required by law.

Each partner is bound to handle your data confidentially and only for the purpose we specify.

We retain personal data for as long as your account is active and for a period afterwards to satisfy our legal and regulatory obligations. Financial and verification records, in particular, must be kept to comply with anti-money-laundering rules. Once no obligation remains, we delete or anonymise the information. Retention is not open-ended — it is tied to a purpose.

You have real, enforceable rights over your data. You can:

• Access a copy of the information we hold about you;
• Rectify anything inaccurate or out of date;
• Erase your data where no legal duty requires us to keep it;
• Port your data to another provider in a usable format;
• Object to or restrict certain processing, including marketing.

To exercise any of these, get in touch through our contact page and we will respond within the timeframes the law allows. If you believe we have mishandled your data, you may complain to the relevant data-protection authority in the jurisdiction of our licence. Gambling should stay enjoyable — if it stops being fun, support is available at GamCare on 0808 8020 133 or gamcare.org.uk, and our responsible gambling tools can help you set limits.

Like most sites, we use cookies to keep you signed in, remember preferences and understand how our pages perform. Below is a summary of the categories we use.

A fuller explanation sits within our wider policies alongside the terms and conditions. You can manage non-essential cookies through your browser at any time.