Ritmo Terms & Conditions

Welcome to Ritmo. This site is operated by CHAPCHAP TECHNOLOGIES LTD under licence ALSI-202409025-FI2, issued by Anjouan Gaming. By opening an account, placing a wager or simply browsing, you accept these terms in full.

Read them carefully. They form a binding agreement between you and us. If a single clause does not sit right with you, please do not register. These rules work alongside our Privacy Policy, which explains how we handle your personal data.

We transact in EUR. Deposits are made by Bank Wire, and the balance must clear before you can play with it. The minimum withdrawal is €10.

Monthly withdrawals are capped at €10,000. Where your balance reaches at least ten times your total deposits, a limit of €5,000 per month applies instead. Larger balances may be released in instalments.

Know Your Customer (KYC) checks are mandatory before any payout. We may request photo identification, confirmation of your address, a selfie and, on occasion, a verification call. Withdrawals are not granted until these checks pass. We run such procedures to meet anti-money-laundering obligations and to keep accounts secure — please co-operate promptly to avoid delays.

Promotions are optional and governed by their own specific rules, which sit on top of these terms. Unless a campaign states otherwise, each bonus carries a wagering requirement that must be met before related funds can be withdrawn.

Bonus abuse is not tolerated. Opening multiple accounts to claim the same offer, placing bets purely to clear a requirement with no genuine play, or exploiting a technical fault will result in forfeited bonuses and, potentially, a closed account. Games contribute to wagering at different rates, so always check the offer details first.

You may close your account at any time by contacting us. We may also close or suspend accounts for breaches of these terms, suspected fraud, or regulatory reasons. Where an account sits inactive for an extended period, we may treat it as dormant and apply an administration fee in line with applicable rules; we will attempt to contact you before doing so.

To the fullest extent the law allows, our liability is limited to the balance held in your account. We are not responsible for losses arising from interrupted connections, device faults or events beyond our reasonable control. Games are provided "as is".

Have a complaint? Reach out through our support channels first, and we will try to resolve matters quickly. If we cannot agree, the dispute may be escalated to Anjouan Gaming, whose licence governs our operation. These terms are interpreted under the laws applicable to that licence.

We may amend these terms from time to time. When we do, the revised version is posted here with an updated date, and continued use of your account signals your acceptance of the changes.

You must be at least 18 years old. That is non-negotiable. We may ask for proof of age at any moment, and we will freeze any account where age cannot be confirmed.

Gambling is not legal everywhere. It is your responsibility to check the laws that apply where you live before you play. If online wagering is restricted or prohibited in your territory, you must not use Ritmo. We reserve the right to refuse service or close accounts belonging to residents of jurisdictions we do not accept.

You also confirm that you are acting on your own behalf, not as an agent for someone else, and that the funds you deposit are lawfully yours.

Play honestly. We do not permit collusion, the use of bots, automated software, exploitation of software errors, or any attempt to manipulate game outcomes. Fraud, chargebacks and the use of stolen payment instruments are treated with zero tolerance and may be reported to the authorities.

Gambling should stay fun. If it stops being fun, support is available through our responsible gambling tools. You can also contact GamCare free on 0808 8020 133 or visit https://www.gamcare.org.uk for confidential help.

Each player may hold a single account. One person, one profile — no exceptions. Duplicate accounts, whether opened under different names, emails or addresses, will be merged or closed, and any winnings linked to them may be voided.

When you register, give accurate and complete details. Keep them current. You are responsible for your login credentials and for every action taken on your account, so guard your password and tell us immediately if you suspect unauthorised use.

We may suspend an account to run security or compliance checks. Sharing, selling or transferring an account to another person is strictly forbidden.