Updated
Verification at Ritmo
How Ritmo verification works: the ID, address and payment documents we accept, how to upload them, review timing and why documents get rejected.
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Ritmo verification in plain terms
You request your first withdrawal and we ask for a few documents before the money leaves your account — that is Ritmo verification, our Know Your Customer (KYC) check. It confirms that you are the account holder, that you are over 18 and that the payment details are genuinely yours.
We may request photo ID, an address confirmation and, in some cases, additional steps such as a selfie or a short verification call before granting a withdrawal. The sooner these are cleared, the sooner your cash-out moves through our Ritmo withdrawal queue.
Verification is a one-off process for most players. Once your documents are approved, you will not normally be asked again unless something on the account changes.
Documents we accept at Ritmo
Clear, in-date documents are the fastest route through Ritmo KYC. We group them into three categories, and you may be asked for one or all three depending on your account activity.
Proof of identity
A valid government-issued photo ID — passport, national ID card or driving licence. All four corners must be visible, the photo sharp and the expiry date in the future.
Proof of address
A recent utility bill, bank statement or council tax letter, usually dated within the last three months. The name and address must match your Ritmo account details exactly.
Proof of payment
Because we process payments by Bank Wire, we may ask for confirmation of the bank account used — a statement header or bank letter showing your name and account. This ties the payment method to you and protects against fraud.
Uploading your documents to Ritmo
Submitting documents is handled inside your account — never by sending files to a stranger or an unofficial channel. Follow these steps for the smoothest Ritmo verification.
- Sign in through Ritmo login and open the verification or account section.
- Choose the document type you are uploading (ID, address or payment proof).
- Photograph or scan the full document in good light — no glare, no cropped edges, no fingers over the text.
- Upload the file in a common format such as JPG, PNG or PDF.
- Submit and wait for our confirmation that the document has been received.
If we need a selfie or a verification call, we will tell you exactly what is required and how to complete it. Keep your ID to hand for the selfie so the two can be matched.
Verification data summary at Ritmo
Here is a quick reference for what each document category covers at Ritmo.
| Category | Accepted documents | What it confirms |
|---|---|---|
| Proof of identity | Passport, national ID, driving licence | Who you are and that you are 18+ |
| Proof of address | Utility bill, bank statement, council tax letter | Where you live |
| Proof of payment | Bank statement or letter (Bank Wire account) | The payment method is yours |
| Additional checks | Selfie, verification call | You are the genuine account holder |
For how funds then leave your account, see our Ritmo payments page.
Staying in control while you verify
Verification exists partly to keep gambling safe and age-restricted — only players aged 18 or over may hold a Ritmo account. If gambling ever stops feeling like entertainment, support is available.
You can contact GamCare free on 0808 8020 133 or visit https://www.gamcare.org.uk for confidential advice and tools. Please gamble responsibly and only with money you can afford to lose.