Contact Ritmo

Need a hand? We are here for it.

The quickest route is our live chat, available directly on the site when you are signed in. For anything that needs documents or a longer written explanation, email us — our inbox is monitored during stated support hours, and we reply in the order messages arrive. Please use the registered email on your account so we can match your request without delay.

A little detail saves a lot of back-and-forth. When you write to us, tell us your account username, the email you registered with, and a clear summary of what happened. If your query involves a deposit or withdrawal, add the date, the amount in EUR and the Bank Wire reference. Screenshots help enormously. The more context you give us up front, the quicker we can resolve things.

Ritmo is operated by CHAPCHAP TECHNOLOGIES LTD and licensed by Anjouan Gaming. We accept players aged 18 and over. If gambling stops being fun, help is close. Free, confidential support is available from GamCare on 0808 8020 133 or at gamcare.org.uk. You can also set limits or take a break through our responsible gambling tools.

Before we approve a withdrawal we may ask you to confirm who you are. This can include photo ID, proof of address and additional checks such as a selfie or a short verification call. These steps protect your funds and keep our platform compliant. Upload clear, uncropped documents through the secure channel we provide — never send them to an unverified address. You can read more about data handling in our Privacy Policy.

Something gone wrong? Tell us first. Most issues are sorted by our support team at the first attempt. If you are not satisfied with the outcome, ask for your case to be escalated to a senior reviewer and we will look again, referencing the relevant clauses in our Terms and Conditions. Should the matter remain unresolved, you may raise it with our licensing authority, Anjouan Gaming, under licence ALSI-202409025-FI2.